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Omazing Creations Expands Sales and Services Using Manymoon
At a Glance
What the team wanted to do:
What they did:
What they accomplished:
- Dhruv Patel, Head of Business Development
Omazing Creations is a small, yet dedicated and enthusiastic web design studio located in Chandler, Arizona. Omazing loves building clean, unique, and usable websites and web applications. They manage close to 35+ current customers monthly and have a team of nine full time employees. Their employee team is spread out across four states and two continents (United States, as headquarters, and offshore development centers in China, India and Bangladesh).
Omazing works on many small-to-medium and medium-to-large web application projects. Given this scenario, in the past the company had difficulty structuring all project files, tasks, milestones and deadlines in a unified manner. Because of this, projects were not organized, and project managers had trouble keeping track of what was going on. And since the project managers didn’t understand the project, neither did the developers.
For example, after having a design meeting with customers, Omazing managers knew exactly what needed to be done, but relaying this information to employees was an issue. Simply telling employees what needed to be done was not enough--the developers needed visual drawings of each task that needed to be implemented.
As a result of this disorganization, customer satisfaction was decreasing rapidly. Too much time was wasted on relaying information from customers to employees, and getting them on the same page. And time wasted equals dollars lost.
–Dhruv Patel, Head of Business Development
Omazing tried several project management applications before settling on Manymoon. The fact that Manymoon was integrated with Google Apps (Gmail, Google Calendar and Google Docs) was a huge plus. This helped keep all employee calendars, email and customer documents integrated within a single project management tool.
The fact that Omazing could quickly create a task and upload an image or document to refer to was a huge plus. This made the task a lot more visual for employees, ensuring that both the customer and employee were on the same page and that the proper work order was completed.
After implementing Manymoon, Omazing is a much more organized company. Managers know exactly what employees are up to and know each project completion date.
According to Dhruv Patel, head of Business Development at Omazing, “Each morning 2 hours was spent going over updates and new work orders on our existing clients. With the help of Manymoon we no longer need to allocate time to go over this, we get this information by real time updates. Before we would micromanage our employees, but now we can focus on sales knowing everything is under control.”
Customers love the fact they have their own online portal system to see the latest updates on their project. They no longer need to ask questions. Even if there is a misunderstanding, Manymoon provides a full chat log view on each task to refer back to. This enables a good tracking system and ensures both parties are on the same page.
Dhruv Patel, Omazing’s head of Business Development, states “I wake up in the morning knowing exactly what has been accomplished and not having to micromanage anymore. Thanks to Manymoon I can focus more on sales and expand our services!”