The Building Group Increases Ability to Handle Property Requests by 20%

At a Glance

• Manage multiple properties across a wide region and distributed workforce
• Provide a simple and centralized place to handle all property requests

• Setup a Manymoon project for each property and a task for each building request
• Attached relevant documents to each task

• Improved client satisfaction since all building request were being handled
• Better communication among employees since all information was securely accessible by stakeholders

The Building Group provides real estate services which maximize the value and quality of its clients' real estate. Serving Chicago and its suburbs, The Building Group specializes in making properties outstanding in today's challenging marketplace. The Building Group manages over $2,000,000,000 in real estate assets consisting of over 10,000,000 sq. ft. of residential, office, retail and industrial properties. The firm has developed a specialty in providing the highest level of service; exceptional financial accounting and controls; and managing the technical aspects of buildings. Properties range from luxury lakefront high rises, high-end lofts, to suburban multistory and town home communities.

Manymoon is a leading project collaboration application built specifically for customers who utilize secure online tools. Manymoon makes it simple to organize tasks, documents, events, and links with coworkers, customers, and partners. By seamlessly integrating with Google Apps, Manymoon helps organize and track projects so that anyone can efficiently collaborate and reduce email clutter. Manymoon is headquartered in San Francisco, California, and is proud to help thousands of businesses simplify their worklife.

The nature of The Building Group's business is that a large number of small tasks come up every day. This is in conjunction to larger projects that require formal project management tracking. Property management is essentially a services businesses with a typically high amount of client turnover. Meeting client needs quickly and efficiently is critical in maintaining their current client base. And each client's properties can have hundreds of requests per day. Delegation of tasks is critical since The Building Group has a mobile workforce that is constantly visiting properties.

The Building Group selected Manymoon due to the ease of adoption: all types of people in the organization from upper management to investigators can use it. The Building Group now creates one project per property that is managed. Each property has a group of people involved in it. The Building Group feeds tasks, documents and links specific to this property into the project and they're automatically shared with all members. Anyone involved in that property can quickly add items to the project, view status, start a conversation and delegate tasks. For larger items that must be accomplished for a property, The Building Group uses project milestones to group tasks by date. Anything that needs to be done for a property can be accessed in 1-2 clicks which makes Manymoon easy enough to use throughout the day. Manymoon reduced the amount of work instead of creating more. This was critical as previous applications required too much on-going work just to maintain.

Manymoon has become a daily part of managing all necessary requests for each property. It is essentially the single dashboard used to manage all requests across properties. The Building Group is now able to increase the request volume for those that utilize the system by up to 20%. A portion of these requests would typically be lost in email or phone conversations.

As the stream of property requests come in, Brian is able to quickly capture each request in Manymoon. He can also print out lists of delegated requests and provide them to traveling team members who may not be in front of computers. All of this ensures that each property request is completed, thus reducing client turnover.